Shipping Policy

Last Updated: September 17, 2026

moodcoffee ships coffee smart machines to customers within the United States.

1. Shipping Locations

We currently ship to eligible addresses within the United States only.

At this time, we do not ship to:

• Alaska

• Hawaii

• U.S. territories

2. Shipping Cost

We currently offer free shipping on eligible orders.

There is no minimum purchase requirement for free standard shipping.

3. Order Processing

Orders are generally processed within 1–4 business days after the order has been successfully placed and payment has been authorized.

Orders are processed Monday through Friday.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally be affected by order volume, holidays, inventory issues, weather, carrier disruptions, or other circumstances outside our reasonable control.

4. Delivery Time

After an order has been processed and shipped, typical delivery time is approximately 3–14 business days.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, carrier capacity, and other circumstances.

We do not guarantee a specific delivery date unless a specific delivery commitment is expressly stated for the particular order.

5. Tracking Information

Once your order has been shipped, we will provide tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives or scans the package.

Customers can use the tracking information to monitor the shipment.

6. Shipping Delays

Although we work to process orders promptly, shipping delays may occasionally occur because of circumstances outside our control, including:

• Carrier delays

• Severe weather

• Holidays

• High shipping volume

• Address problems

• Transportation disruptions

• Other circumstances affecting the carrier or delivery network

If you experience a shipping problem, please contact us and our customer service team will assist you.

7. Lost Packages

If a package appears to be lost or has not been delivered, please contact us.

We will investigate the shipment with the applicable shipping carrier.

After the circumstances have been investigated and, where applicable, after 10 days of verification, moodcoffee may provide an appropriate resolution, which may include a replacement or refund.

The resolution will depend on the circumstances of the shipment and the results of the carrier investigation.

8. Delivered but Not Received

If tracking information indicates that a package was delivered but you have not received it, please contact us as soon as possible.

We may contact or investigate with the shipping carrier to determine the status and circumstances of the delivery.

We may also ask you to verify the shipping address and check with household members, neighbors, building management, or other relevant parties where appropriate.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is shipped to an incorrect address because incorrect information was provided by the customer, moodcoffee cannot guarantee that the package can be recovered.

If the package is returned to us, please contact customer service. Any additional shipping arrangement or cost will be evaluated based on the circumstances.

10. Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We cannot guarantee that an address change can be made after an order has entered processing or has already shipped.

11. Delivery Delays and Order Cancellations

If an order cannot be shipped within the applicable promised or stated timeframe, we will communicate with the customer regarding the delay and available options.

Where applicable, customers may have cancellation and refund rights under applicable law.

12. Shipping Questions

For questions about shipping, contact:

moodcoffee
14907 Cross County Rd
Mineral, VA 23117
USA

Email: contact@moodcoffee.shop
Phone: (713) 660-4115

Customer service hours: 8:00 AM–4:00 PM daily.