Privacy Policy
Privacy Policy
Last Updated: September 17, 2026
moodcoffee ("moodcoffee," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through:
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:
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Name
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Shipping address
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Email address
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Telephone number
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Order information
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Products purchased
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Information you provide when contacting customer service
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Information necessary to process and fulfill your order
We may also automatically collect certain technical information when you visit our website, such as information relating to your browser, device, IP address, website activity, and interactions with our website.
2. Payment Information
Payments may be processed through third-party payment providers.
We use third-party payment processing services, including Stripe, as applicable.
Payment providers may collect and process payment information according to their own privacy policies and terms.
moodcoffee does not need to directly store your complete payment card number when payment processing is handled by a third-party payment provider.
3. Shopify
Our online store is operated using Shopify.
Shopify may process information necessary to provide ecommerce services, operate the store, process orders, provide checkout functionality, maintain security, and support other services associated with our website.
Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.
4. How We Use Personal Information
We may use personal information to:
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Process and fulfill orders
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Deliver products
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Process payments
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Provide customer service
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Communicate with customers regarding orders
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Respond to questions and requests
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Process returns, refunds, and exchanges
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Send transactional emails
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Send marketing communications where permitted and where applicable
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Improve our website and services
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Analyze website usage
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Prevent fraud and abuse
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Maintain website security
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Comply with legal obligations
5. Marketing and Analytics
We may use third-party advertising and analytics services, including:
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Google Ads
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Google Merchant Center
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Google Analytics
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Meta/Facebook Pixel
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TikTok Pixel
These services may use cookies, pixels, tags, or similar technologies to measure advertising performance, understand website activity, provide analytics, and support advertising or remarketing activities.
Depending on the applicable service and your choices, these technologies may collect information such as device information, IP address, browser information, pages viewed, interactions with advertisements, and website activity.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes including:
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Operating the website
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Maintaining website functionality
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Understanding website traffic
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Measuring advertising performance
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Remembering preferences
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Supporting security
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Improving the shopping experience
You may be able to control or disable certain cookies through your browser settings or other privacy controls. Disabling certain cookies may affect website functionality.
7. Email Marketing
If you provide your email address for marketing purposes, we may use it to send promotional communications, product information, offers, or other marketing messages where permitted by applicable law.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the email or by contacting us.
Transactional communications related to orders, purchases, refunds, shipping, or customer-service requests may still be sent when necessary.
8. Sharing Personal Information
We may share personal information with service providers and business partners that help us operate our store, including providers involved in:
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Ecommerce services
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting and technology
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Analytics
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Advertising
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Email communications
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Fraud prevention
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Customer support
We may also disclose information when required to comply with applicable law, legal process, court orders, or governmental requests, or when necessary to protect our rights, customers, website, or business.
We do not sell customer contact information for money.
9. Data Security
We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, business records, legal obligations, dispute resolution, fraud prevention, and other legitimate business purposes.
11. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include rights to request access to, correction of, deletion of, or information regarding the processing of your personal information.
To make a privacy-related request, contact:
Email: contact@moodcoffee.shop
We may need to verify your identity before completing certain requests.
12. Children's Privacy
Our website is not specifically directed toward children, and we do not knowingly request or collect personal information from children in violation of applicable law.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
moodcoffee
14907 Cross County Rd
Mineral, VA 23117
USA
Email: contact@moodcoffee.shop
Phone: (713) 660-4115
Customer service hours: 8:00 AM–4:00 PM daily.