Return and Refund

Return and Refund Policy

Last Updated: September 17, 2026

At moodcoffee, we want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date of delivery, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return:

The return request must be submitted within 30 calendar days after delivery.
The product must be unused and unopened.
The product must be returned in its original packaging.
The product must include all original components, accessories, manuals, and other materials supplied with the product, where applicable.
The product must not have been damaged, altered, or misused by the customer.

Products that have been used, damaged by the customer, altered, or returned without the original packaging may not be eligible for a refund.

2. Change-of-Mind Returns

We accept returns for eligible products when a customer changes their mind, provided that the product remains unused, unopened, and in its original packaging and the return is requested within 30 days of delivery.

3. Products Damaged or Defective Upon Arrival

If your product arrives damaged or appears to be defective upon delivery, please contact us as soon as possible at:

Email: contact@moodcoffee.shop
Phone: (713) 660-4115

Please provide your order number and, when applicable, photographs or other information that may help us investigate the issue.

We will review the circumstances and determine the appropriate resolution, which may include a replacement, repair, refund, or another appropriate solution.

This section does not apply to damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear.

4. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us promptly at contact@moodcoffee.shop with your order number and details of the issue.

We will review the order and work with you to provide an appropriate resolution.

5. Return Shipping

For eligible returns under this policy, moodcoffee will generally provide or cover the return shipping costs.

Return instructions, including the return address and any applicable return-label instructions, will be provided by email after your return request has been reviewed and approved.

Do not send a product to an address other than the return address provided by moodcoffee.

6. Restocking Fees

We do not charge a restocking fee for eligible returns.

7. Refunds

Once we receive and inspect the returned product, we will process an eligible refund within 10 business days.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

8. Exchanges

We offer exchanges for eligible products.

To request an exchange, contact us at contact@moodcoffee.shop within 30 days of delivery. Exchange availability may depend on product availability.

9. Partial Refunds

In certain circumstances, moodcoffee may provide a partial refund where appropriate. Any partial refund will be determined based on the specific circumstances of the order and product.

10. Non-Eligible Returns

A return may be rejected if:

More than 30 days have passed since delivery.
The product has been used when an unused product is required for the return.
The product is damaged as a result of customer misuse, accident, neglect, or unauthorized modification.
The product is missing required components or accessories.
The product is returned without the required original packaging where the packaging is necessary for the return.

11. How to Request a Return

To request a return, contact us using:

Email: contact@moodcoffee.shop
Phone: (713) 660-4115
Website: https://moodcoffee.shop/

Please include your order number and a description of the reason for your return.

We will provide further return instructions by email.

12. Money-Back Guarantee

Eligible purchases may qualify for a refund under the terms of this Return and Refund Policy. Eligibility depends on the return conditions and deadlines described above.

13. Contact

If you have questions about a return or refund, contact:

moodcoffee
14907 Cross County Rd
Mineral, VA 23117
USA